706 Queen Ave. No., Minneapolis, MN 55411

  (612) 529-2742

rrmclaurin@yahoo.com

 

 

PROFESSIONAL EXPERIENCE

 

CompuCom IT Workforce Solutions Inc, Dallas, TX 2013 – present

IT Project Coordinator (USBank)

-          Initiate requests for change or project work in system via ITSM

-          Coordinate with clients, carriers and sub-contrators to meet project requirements

-          Participate in scheduling calls with project teams, customers and sub-contractors. 

-          Coordinate project requests for voice/data line installations, disconnects, roll-outs and moves

-          Maintain project data on SharePoint site

-          Monitor requests for status, approvals and closure

 

Apex Systems, Inc, Minneapolis, MN 2014

IT Project Coordinator (CenturyLink)

-          Managed Implementation of small site Managed Office/Managed Office Essentials

-          Provided project support during the implementation and deployment of a new network strategic products

-          Created and maintained project workbook and coordinated schedule

-          Facilitated status/scheduling calls with project teams and customers

-          Coordinated requests for customer voice/data line disconnects

-          Worked with various cross-functional teams 

-          Maintained project deliverables

 

Tailwind Voice and Data, Plymouth, MN 2011 – 2013

Project Coordinator/Resource Coordinator

-          Performed initial triage/troubleshooting with customers via inbound calls.

-          Entered requests for service or project work in system via NetSuite.

-          Procured, shipped and processed material returns as needed.

-          Prepared all billing for customers, vendors and sub-contractors. 

-          Maintained customer data on SharePoint.

-          Coordinated and negotiated with vendors and sub-contractors for best pricing solutions for our customers needs.

-          Participated in on-boarding/welcome calls with new customers and conference calls with existing customers. 

-          Provided coordination of customer requests for equipment repairs, voice and data line installations, disconnects, roll-outs and moves nationally.

 

University of Minnesota, Minneapolis, MN 2010 - 2011

Broadband Access Project Assistant

-          Managed and assisted community center personnel by maintaining logs, servicing equipment and other duties.

-          Troubleshot and resolved hardware/software issues, installed filters and reimaged computers when needed. 

-          Provided assistance to general public with job search, resume writing and researching community resources.

-          Trained computer users using standard training materials to enable them to meet information and technology needs.

 

Various Temporary Agencies, Minneapolis, MN 2009 – 2010

Customer Service Representative II

-          Assisted existing mortgage customers with selection of banking products best suited for their needs.

-          Entered orders, patient information and returns in SAP system.

-          Provided customer base with product assistance via inbound/outbound telephone support.

 

 

Tennant Company Inc, Minneapolis, MN 2004 – 2008

Customer Service Representative II

-          Processed invoices via EDI transactions on 3^rd party web sites. 

-          Entered calls for service and dispatched Service Technicians. 

-          Provided assistance with parts and consumables selection via telephone and email. 

-          Entered orders and returns in SAP system. 

-          Monitored daily open order logs in CRM.

 

EDUCATION

 

PearsonVUE  Minneapolis, Minnesota

Curriculum Emphasis:  A+ certification - Passed

 

Digital Career Academy,  Minneapolis, Minnesota

Curriculum Emphasis:  Coursework to pass A+ certification

Curriculum Emphasis:  Coursework to pass Net+ certification

 

 

Minneapolis Community and Technical College, Minneapolis, Minnesota

Associate of Applied Science in Network Administration (99%)

Curriculum Emphasis:  Microsoft and Novell Network Administration, AS/400, Microcomputer System Maintenance, LAN Service and Support.  Microsoft Server and Applications, Operations and Support, Data Communications, HTML, E-Commerce.

 

 

Cardinal Stritch University, Edina, Minnesota

Bachelor of Science in Management

Curriculum Emphasis: Human Resource Management, Business Communications, Business Ethics, and Business Law

 

 

CERTIFICATONS

 

CompTIA

A+ Certified Bench Technician